WINDOW PERFECTION
Window Perfection ("Window Perfection," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request an estimate, contact our business, use our services, or interact with our advertisements on Facebook, Instagram, Google, and other platforms.

Window Perfection provides residential and commercial window cleaning, gutter-related services, Christmas lights installation, and related property services throughout Nashville, Murfreesboro, and surrounding Middle Tennessee communities.

This policy applies to personal information collected through our website, online forms, advertising campaigns, communications, and business operations.

1. INFORMATION WE COLLECT
Depending on how you interact with Window Perfection, we may collect the following information:
 

Personal and Contact Information

• First and last name.

• Email address.

• Telephone number.

• Residential or business address.

• Property or service location.
   

Service-Related Information

• Services requested.

• Property type, such as residential or commercial.

• Property details needed to prepare estimates or provide services.

• Preferred appointment dates and scheduling information.

• Photographs or other property information voluntarily provided for an estimate or service.

• Customer feedback, reviews, and service history.

 

Communication Information
We may maintain records of inquiries, emails, text messages, online form submissions, and other communications with our business.

Transaction Information
We may collect information concerning estimates, invoices, payment status, and transaction history. Payments may be processed through third-party payment providers.

Website and Technical Information
When you visit our website, certain information may be collected automatically, including IP address, browser type, device information, approximate location derived from technical information, pages visited, and interactions with our website.

We do not intentionally request sensitive personal information, such as Social Security numbers, financial account passwords, or medical information, through our general contact or advertising forms.

 

2. HOW WE COLLECT PERSONAL INFORMATION

• We may collect information directly from you when you:

• Visit or interact with our website.

• Request an estimate or service appointment.

• Submit a contact form.

• Complete a Facebook or Instagram Instant Form.

• Respond to an advertisement.

• Contact us by phone, email, text message, or social media.

• Schedule or purchase our services.

• Provide feedback or submit a review.

 

We may also receive information from service providers, advertising platforms, referral sources, or business partners when permitted by applicable law.

 

Certain technical information may be collected automatically through cookies, analytics services, and other website technologies.

 

3. HOW WE USE PERSONAL INFORMATION
Window Perfection uses personal information for legitimate business purposes, including:

• Responding to customer questions and service inquiries.

• Preparing and delivering estimates.

• Scheduling and performing requested services.

• Communicating about appointments, estimates, and service updates.

• Providing customer support.

• Processing payments and maintaining transaction records.

• Improving our services, website, and customer experience.

• Measuring and improving advertising performance.

• Detecting or preventing fraudulent or unauthorized activity.

• Maintaining business records.

• Complying with applicable laws and legal obligations.

• Sending promotional communications when permitted by law and, where required, with appropriate consent.

 

We seek to collect information reasonably necessary for the purposes described in this policy.

 

4. FACEBOOK, INSTAGRAM, AND META LEAD ADVERTISEMENTS
Window Perfection advertises or may advertise its services through Facebook and Instagram, which are operated by Meta Platforms.

Some advertisements allow customers to request estimates directly through Meta Instant Forms without leaving Facebook or Instagram.

When you submit one of these forms, we may receive information such as:

• Your name.

• Your email address.

• Your phone number.

• Your property or service type.

• Your responses to questions concerning the services you are interested in.

 

We use this information to respond to your inquiry, prepare an estimate, discuss requested services, and arrange scheduling when appropriate.

 

Submitting an Instant Form does not require you to purchase any services.

 

We do not consider the submission of an estimate request to be automatic consent to receive recurring promotional text messages or automated marketing calls.

 

If additional consent is required for a particular type of marketing communication, we will seek that consent separately.

 

Meta may independently collect and process information according to its own privacy policies and platform terms.

Meta's Privacy Policy is available at:
https://www.facebook.com/privacy/policy/

5. ADVERTISING, ANALYTICS, AND REMARKETING
Window Perfection may use advertising and analytics services to understand how visitors interact with our website and advertisements.

These services may include Meta advertising tools, Google advertising and analytics services, and other third-party measurement technologies.

Depending on the technologies enabled, these services may collect or receive information about website visits, device characteristics, advertising interactions, and certain online activities.

Such information may be used to measure advertising effectiveness, improve campaigns, understand customer interests, or deliver relevant advertisements.

We may also use advertising audiences or remarketing features where permitted by applicable law and platform requirements.

Where required, we will provide applicable notices, obtain consent, or offer choices regarding the use of personal information for targeted advertising.

6. COOKIES AND TRACKING TECHNOLOGIES
Our website is hosted through Wix and may use cookies and similar technologies.

 

These technologies may support:

• Website operation and security.

• Website functionality and user preferences.

• Website analytics and performance measurement.

• Advertising measurement and campaign optimization.

• Relevant advertising, where enabled.

 

Some cookies are essential to website functionality. Others may be used for analytics or advertising.
You can manage cookies through your browser settings and any privacy or cookie preference controls made available on our website.

Where applicable law requires consent before nonessential tracking technologies are used, we will seek that consent.

Disabling certain cookies may affect website functionality.

Third-party platforms may also provide their own privacy and advertising preference controls.

 

7. TELEPHONE, EMAIL, AND TEXT COMMUNICATIONS
When you contact Window Perfection or request an estimate, we may use the contact information you provide to respond to your inquiry and communicate about requested services.

Communications may include:

• Responses to estimate requests.

• Appointment confirmations.

• Scheduling updates.

• Questions concerning your property or requested services.

• Service-related follow-up communications.

• Payment or invoice notifications.

 

We may also send promotional communications when permitted by applicable law.

 

Marketing Text Messages and Automated Calls

We will obtain any consent required by applicable law before sending marketing text messages or placing automated or prerecorded marketing calls.

Providing your phone number through a general inquiry or estimate request does not automatically enroll you in recurring promotional text messages.

Where applicable, you may withdraw consent to promotional text messages by replying STOP or following the opt-out instructions provided.

Marketing Emails
Commercial marketing emails will include required sender identification and an appropriate method to opt out of future promotional emails.

We will honor legally valid opt-out requests within the time required by applicable law.
We may continue to send nonpromotional communications when necessary to provide requested services, complete transactions, or satisfy legal obligations.

8. HOW WE SHARE PERSONAL INFORMATION
Window Perfection may disclose personal information to third parties when reasonably necessary to operate our business, provide services, or fulfill legitimate business purposes.

These parties may include:

• Wix and website hosting providers.

• Customer relationship management and scheduling providers.

• Payment processing and invoicing services.

• Email, telephone, and messaging service providers.

• Advertising and analytics providers.

• Marketing agencies or contractors assisting with advertising and customer inquiries.

• Service providers or subcontractors assisting with requested work.

• Professional advisers, including legal and accounting providers.

 

These parties may process information on our behalf or, where applicable, under their own privacy policies.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal processes, investigate fraud, protect safety, or defend legal rights.

If Window Perfection is involved in a merger, acquisition, business restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

 

We do not sell customer contact lists to data brokers for their independent marketing purposes.

 

Certain disclosures involving advertising technologies may be treated as a sale, sharing, or targeted advertising under applicable privacy laws even when no money is exchanged. Where such laws apply, we will provide the required disclosures and choices.

9. INFORMATION SECURITY
Window Perfection takes reasonable steps designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

 

These measures may include access restrictions, account security controls, and the use of reputable technology and service providers.

 

We seek to limit access to customer information to individuals and providers who reasonably need that information for authorized business purposes.

 

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

 

If a security incident occurs, we will evaluate our obligations and provide any notices required by applicable law.

 

10. HOW LONG WE KEEP INFORMATION
Window Perfection retains personal information for as long as reasonably necessary for the purposes described in this policy.

​

 

Retention periods may depend on:

• The nature of the customer relationship.

• Whether an estimate or service request remains active.

• Business and accounting recordkeeping requirements.

• Contractual obligations.

• Legal or regulatory requirements.

• Fraud prevention, dispute resolution, or legal claims.

 

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

 

11. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request information about certain uses or disclosures of your information.

• Opt out of certain promotional communications.

• Exercise additional rights regarding targeted advertising or other processing activities when applicable law provides those rights.

 

To submit a privacy request, contact Window Perfection using the information provided at the end of this policy.

 

We may request information reasonably necessary to verify your identity before fulfilling certain requests.

 

We will respond within the time required by applicable law.

 

If applicable law provides a right to appeal a denied privacy request, you may submit an appeal using the same contact information and clearly identify it as a privacy appeal. We will process applicable appeals within legally required timeframes.

Certain requests may be denied or limited when an exception under applicable law permits us to retain or continue processing information.

12. TENNESSEE PRIVACY LAWS
Window Perfection is based in Tennessee and handles personal information in accordance with applicable state and federal laws.

The Tennessee Information Protection Act establishes certain privacy rights and business obligations for organizations that meet its statutory applicability requirements.

 

Where this law applies, Window Perfection will comply with applicable requirements concerning personal information, consumer rights, data security, and disclosures.

 

Tennessee also maintains data breach notification requirements that may apply when certain personal information is acquired without authorization.

 

We will evaluate and fulfill applicable notification requirements if a qualifying security incident occurs.

 

13. THIRD-PARTY WEBSITES AND PLATFORMS
Our website may contain links to external websites, social media platforms, payment processors, or other third-party services.

These services may collect and process personal information under their own privacy policies.

 

Window Perfection does not control the independent privacy practices of third-party websites and services.

 

We encourage you to review the privacy policies of those providers before sharing personal information.

 

14. CHILDREN'S PRIVACY
Window Perfection's website, advertising, and services are intended for adults seeking residential or commercial property services.

Our website and services are not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If we learn that such information has been collected improperly, we will take appropriate steps to delete it or otherwise address the situation in accordance with applicable law.

15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our business operations, technology, advertising practices, or legal obligations.

Updates will be posted on this page with a revised effective date.

 

Where required by applicable law, we will provide additional notice or obtain consent before making material changes to how personal information is processed.

 

We encourage visitors to review this policy periodically.

 

16. CONTACT INFORMATION
If you have questions about this Privacy Policy, our information practices, or a request concerning your personal information, please contact us:

 

Window Perfection

 

Nashville, Tennessee

 

Serving Nashville, Murfreesboro, and surrounding Middle Tennessee communities.

 

Phone: (615) 571-7639
Email: service@windowperfectiontn.com
Website: https://www.windowperfectiontn.com/ 

 

Please include sufficient information in your request so we can understand and respond appropriately.
We will review privacy inquiries and requests in accordance with applicable law.